General Policy

At Sales Yard, we aim to provide high-quality IT services, networking solutions, and hardware support. All services are rendered with care and professionalism. This policy outlines the conditions under which returns, cancellations, or refunds may be considered.

Service Refunds

Refunds for services are provided only in cases where:

• The service was not delivered as agreed upon.
• There was a technical failure or error caused by our team.
• Prior agreement exists for service cancellation before the start of work.

Refund requests must be submitted within 7 days of service delivery or invoice date, whichever is earlier.

Product Returns

For products purchased through our website or offline sales (e.g., networking equipment, accessories), returns are accepted only if:

• The product is unused, undamaged, and in its original packaging.
• A valid proof of purchase or invoice is provided.
• The return request is made within 14 days of delivery.

Non-Refundable Items / Services

The following are not eligible for returns or refunds:

• Services that have been fully delivered and approved by the client.
• Products damaged due to user negligence or misuse.
• Customized or specially ordered services or equipment.

How to Request a Refund or Return

Please contact our team via the Contact Page or email us directly with:

• Order / invoice number
• Details of the issue or reason for return
• Preferred resolution (refund, replacement, or adjustment)

Our team will review your request and respond within 3–5 business days.

Changes to This Policy

Sales Yard reserves the right to modify this Return & Refund Policy at any time. Updated versions will be posted on this page with the latest revision date.

Contact Us

For questions or assistance regarding returns or refunds, please reach out to us via the Contact Page or email directly.

Last updated: December 12, 2025